Your first purchase of any product is covered by a true money-back guarantee: if you are not happy within 30 days of delivery, we refund it in full, even if the bottle or tin is opened and used. That is the whole point: you cannot know if it works without using it. The exchange and store-credit rules below apply to repeat purchases of the same product.
Effective Date: February 22, 2026
Our 30-Day Satisfaction Guarantee
At SICKBEARD LLC, we stand behind every product we make. If you are not 100% satisfied with your purchase, we will make it right. Our 30-Day Satisfaction Guarantee gives you confidence to try our products risk-free.
Eligibility
To qualify for a return or refund under our guarantee, the following conditions must be met:
- The product must have been purchased directly from sickbeard.pro.
- The return request must be made within 30 calendar days of the delivery date shown on your shipping confirmation.
- You must provide your order number and a brief reason for the return.
Return Conditions & Refund Types
The condition of your returned product determines the type of refund you receive:
- Unopened & unused items in original packaging: eligible for a full refund to your original payment method.
- Opened or partially used items (repeat purchases; your first purchase of a product is always refundable in full, even opened): eligible for a one-time exchange for a product of equal or lesser value, or store credit. Cash refunds are not available for opened products.
- Items used more than halfway: may qualify for a partial store credit at our discretion.
How to Return a Product
To initiate a return, follow these steps:
- Contact us at support@sickbeard.pro with your order number and reason for return.
- Our team will confirm your eligibility and provide a return shipping address.
- Ship the product back within 14 days of receiving your return approval, using a trackable shipping method. You are responsible for return shipping costs. Return requests that are not shipped within this window will be considered expired and a new request must be submitted (subject to the original 30-day eligibility window).
- Once we receive and inspect the returned product, we will process your refund, exchange, or store credit within 5-7 business days.
- You will receive an email confirmation when your refund or credit has been issued.
Important: Refunds are only issued after the product has been received and inspected at our facility. We cannot process refunds before the product is returned to us.
Shipping Costs
- Return shipping: The customer is responsible for all return shipping costs. We do not provide prepaid return labels.
- Original shipping: Original shipping charges are non-refundable unless the item arrived damaged or defective.
- Damaged/defective items: We cover replacement shipping at no cost to you (see Damaged Items section below).
Items Not Eligible for Return
The following items cannot be returned under this policy:
- Items purchased on sale, clearance, or marked as final sale.
- Individual items from kits or bundles. Kits must be returned as a complete set in order to qualify.
- Products returned after the 30-day window has closed.
- Items damaged through customer misuse, improper storage, or negligence.
Damaged or Defective Items
If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery at support@sickbeard.pro with a photo of the issue. We will send a free replacement or issue a full refund (including original shipping) at your choice. No return shipment is required for damaged items.
Abuse Prevention
To ensure fairness for all customers, SickBeard reserves the right to:
- Limit returns to one return per product, per customer, per order.
- Deny return requests that show evidence of abuse, fraud, or resale activity.
- Deny returns where the product condition does not match the customer’s description.
- Modify or revoke this guarantee for customers with excessive return history.
Subscription Orders
Subscription orders can be canceled at any time before the next shipment is processed. Products received through an active subscription are still covered by this 30-Day Satisfaction Guarantee under the same terms listed above.
Questions?
If you have any questions about this policy or need help with a return, contact us at:
SICKBEARD LLC
Tigard, Oregon
Email: support@sickbeard.pro